TERMS + CONDITIONS

Booking And Cancellation Policy

To confirm reservations we ask for a 50% deposit through PayPal or a valid credit card.

 

Checking In & Out of Eos House of Healing & Recovery
Our check-in time is 3 pm and our check-out time is 12 pm. If you need to check-in early or check-out late, there is a surcharge and it is based upon availability. Please plan your flights accordingly.

  • If an early check-in is available, guests will be charged a fee of $50 to have access to a bed.
  • Once check out time approaches, guests will need to leave the premises or pay a late checkout fee, not exceeding $50.
  • There is a $30 fee to stay in the common areas and a $50 fee to stay in a room (based on availability).
  • Late check-out does not include transportation to the airport and I understand it will be my responsibility to transport myself to the airport any time after 1:00 pm.
  • Check-in time closes at 9:00 PM. Guests will not be granted access to the facility after this time.
  • If a guest checks in after surgery, they are not entitled to a bed until check-in time which is 3:00 PM. EOS makes every effort to accommodate their needs, however, booked guests cannot be removed from their bed prior to 12:00 PM check-out time.

 

Cancellation Policy
In order to provide the best experience possible for our guests, if you need to cancel your stay with us for any reason, please email us as we need the cancellation in writing.

  • You must cancel at least one month before your check-in date to receive 50% of your deposit. If you choose to reschedule, you must contact us two weeks prior to your check-in date.
  • You are encouraged to use your deposit to reschedule your stay for a later date.
  • If you have not contacted us within the two-week timeframe to reschedule, you forfeit not only your deposit but all monies paid.
  • No changes can be made to your reservation once you check in.
  • If you must depart early, you forfeit your deposit and all monies paid.
  • If your full balance is not paid within 7 days of check-in you must contact us to make a payment or your reservation will be canceled and you forfeit any monies paid.
  • If we do not receive prior notice based on our cancellation policy you will forfeit your deposit or any monies paid.
  • You must submit all required forms, financial obligations, and provide flight information at least 7 days prior to your arrival or we reserve the right to cancel your reservation and you forfeit all monies paid. We are unable to plan for your stay or transportation without your flight details.